If your Epson printer keeps going offline, it can be frustrating, especially when you need to print important documents. This guide will help you diagnose and fix the issue so your printer stays online and functional.

Step 1: Check the Basics

Before diving into advanced troubleshooting, ensure:

  • The printer is turned on and has sufficient ink and paper.
  • All cables are securely connected if using a wired connection.
  • The Wi-Fi network is stable if using a wireless connection.
  • The printer is set as the default printer on your computer.

Step 2: Restart Your Printer and Computer

  • Turn off your Epson printer and unplug it from the power source for 1-2 minutes.
  • Restart your computer.
  • Plug the printer back in and turn it on.
  • Check if the offline status persists.

Step 3: Verify Printer Connection

For USB Connection

  • Ensure the USB cable is properly connected to both the printer and the computer.
  • Try a different USB port or a new cable.

For Wireless Connection

  • Ensure the printer and computer are connected to the same Wi-Fi network.
  • Restart your router and wait for the network to stabilize.
  • Run a network connection test from the printer settings.

For Ethernet Connection

  • Confirm the Ethernet cable is securely connected.
  • Try a different Ethernet cable or port.

Step 4: Set Printer as Default and Remove Offline Status

  • Open Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
  • Right-click on your Epson printer and select Set as Default Printer (Windows) or click Set Default Printer (Mac).
  • Right-click again and uncheck Use Printer Offline if it is enabled.

Step 5: Update or Reinstall Printer Drivers

  • Visit Epson’s official website and search for your printer model.
  • Download and install the latest drivers.
  • If the problem persists, uninstall the printer from your computer and reinstall it.

Step 6: Restart the Print Spooler Service (Windows Only)

  • Press Win + R, type services.msc, and press Enter.
  • Scroll down to Print Spooler, right-click, and select Restart.
  • Try printing again.

Step 7: Disable SNMP Status (Network Printers Only)

  • Open Control Panel > Devices and Printers.
  • Right-click your printer and select Printer Properties.
  • Go to the Ports tab and click Configure Port.
  • Uncheck SNMP Status Enabled and click OK.

Step 8: Check Firewall & Antivirus Settings

  • Some security programs block printer connections.
  • Temporarily disable the firewall and test if the printer connects.
  • If the issue is resolved, add the printer as an exception in your firewall settings.

Step 9: Reset Network Settings on the Printer

  • On your Epson printer, navigate to Settings > Restore Default Settings > Wi-Fi Settings.
  • Reconnect to your Wi-Fi network following the setup process.

Step 10: Update Printer Firmware

  • Check for firmware updates on the Epson support page.
  • Download and install any available updates.

Conclusion

By following these troubleshooting steps, you should be able to resolve the offline issue with your Epson printer. If the problem persists, consider contacting Epson support for further assistance.