Running into Epson Scanner Error 000032 can be frustrating—especially when you need to scan or copy something urgently. This error is commonly reported on Epson multifunction printers (MFPs), such as the WorkForce or EcoTank series. Thankfully, in many cases, it’s possible to fix the 000032 error at home—no need to visit a service center or pay for repairs.

This guide walks you through what the error means, its common causes, and step-by-step solutions you can try to restore your printer-scanner combo to full working order.

🔍 What Is Epson Error Code 000032?

Error 000032 usually shows up on your printer’s LCD display and is related to the scanner unit. It generally means there’s a communication issue between the scanner hardware and the printer’s motherboard.

 

 

You might see messages like:

  • “Error Code: 000032”

  • “Scanner error”

  • “Turn off the printer and turn it on again”

While the error sounds technical, it doesn’t always mean your scanner is broken. It can often be fixed with a simple reset, firmware update, or by reseating cables and checking for jammed components.

✅ What Causes Error 000032?

Here are the most common causes of this error:

  • Loose or faulty scanner ribbon cable connection

  • Glitches in the printer firmware

  • Stuck or jammed scanner head

  • Software conflict after updates or interrupted power cycles

  • Internal hardware issues (in rare cases)

Understanding the likely cause can help you choose the right fix.

🛠 Step-by-Step Fixes for Epson Scanner Error 000032

Try these solutions in order, starting from the simplest fix to the more advanced ones.

🔁 Step 1: Power Cycle the Printer

A simple restart can reset the system and resolve temporary software glitches.

Instructions:

  1. Turn off the printer.

  2. Unplug it from the power outlet.

  3. Wait 2–3 minutes (this helps discharge internal components).

  4. Plug it back in and turn it on.

If the error disappears—great! If not, move on to the next step.

🔌 Step 2: Check the Scanner Lock Switch (If Applicable)

Some Epson models have a scanner lock switch used for shipping purposes.

Look for:

  • A small slider switch near the scanner bed or on the underside of the scanner unit.

  • It should be set to the unlocked position.

If it’s locked, unlock it and restart your printer.

🧹 Step 3: Check for Jammed Scanner Head

If your printer's scanner bar can't move freely, it may trigger the 000032 error.

What to do:

  1. Open the scanner lid.

  2. Gently try to move the scanner bar left or right (if visible).

  3. Make sure there’s no dust, paper, or debris obstructing its path.

  4. Clean the scanner glass and strip if necessary.

Never force the scanner head. If it’s stuck, try a few power cycles to see if it moves on its own.

 

 

💽 Step 4: Perform a Firmware Reset

Sometimes, corrupted firmware or interrupted updates can cause this error. Resetting the firmware often clears it.

⚠️ Note: A firmware reset may remove stored settings. Use with caution.

Basic Reset Option:

  1. Power off the printer.

  2. Hold down Stop + Left Arrow + Home (or similar combo depending on your model).

  3. While holding, press the Power button.

  4. Wait for the printer to boot into recovery or maintenance mode.

  5. Select Reset Firmware or Initialize from the options.

Alternatively, some Epson models offer a factory reset via the settings menu:

  • Go to Home > Setup > Restore Default Settings > Clear All Data

🧰 Step 5: Disconnect and Reconnect Scanner Cables (Advanced)

This step is a bit technical, but often fixes the problem if the scanner ribbon cable is loose.

You’ll need:

  • A screwdriver

  • Anti-static precautions (avoid touching the circuit board directly)

Steps:

  1. Power off and unplug the printer.

  2. Open the top and side covers (refer to a teardown video for your model).

  3. Locate the white ribbon cable that connects the scanner to the main board.

  4. Carefully remove and reinsert the cable. Make sure it’s fully seated.

  5. Reassemble the printer and restart it.

This often resolves scanner communication issues caused by minor disconnections or loose fittings.

💻 Step 6: Update or Reinstall Printer Drivers

Sometimes, the 000032 error appears during scanning from a computer—not directly on the printer screen. This could be a software conflict or outdated driver issue.

To update drivers:

  1. Go to the Epson Support Website.

  2. Enter your printer model (e.g., “Epson L3110” or “WorkForce WF-3640”).

  3. Download and install the latest drivers and firmware for your OS.

  4. Restart your computer and printer.

🧪 What If None of These Fixes Work?

If the error still won’t go away after trying all the above:

You may be dealing with:

  • A faulty scanner sensor

  • A damaged ribbon cable

  • A burned-out motor or logic board issue

In this case, the only remaining options are:

  • Contact Epson Support if your device is under warranty

  • Visit a local repair center

  • Replace the unit if repair costs are too high

 

 

🔄 Preventing Epson Error 000032 in the Future

Here are some tips to avoid running into this problem again:

  • Always turn off your printer using the Power button (don’t just unplug it)

  • Avoid interrupting firmware updates once they start

  • Don’t scan in dusty or high-humidity environments

  • Keep the scanner bed clean and the lid closed when not in use

  • Periodically update your printer's firmware and drivers

🧾 Final Thoughts

Epson Scanner Error 000032 can be annoying, but in most cases, it’s fixable at home with a bit of patience and care. Whether it’s a loose cable, scanner jam, or simple glitch, the solutions above should help get your Epson printer back in action without a trip to the service center.

If you found this guide helpful, feel free to share it or bookmark it for future use. Need a visual guide or model-specific help? Let me know—I can provide a custom walkthrough or troubleshooting checklist tailored to your printer!

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