Is your Epson printer not printing even though it's turned on, connected, and shows no errors? You're not alone. Many Epson users face the frustrating problem of their printer refusing to print — whether it's not responding, printing blank pages, or stuck in a print queue. Fortunately, there are several proven steps you can take to diagnose and fix the issue.

This guide will walk you through step-by-step troubleshooting tips to get your Epson printer back up and running.

 

 

Step 1: Check the Basics

Before diving into technical fixes, rule out simple issues that could be causing the problem:

✅ Is the Printer Turned On?

Make sure the printer is powered on and not showing any error lights or messages on the display panel.

✅ Is It Properly Connected?

  • USB Users: Ensure the USB cable is securely connected to both the printer and your computer.

  • Wi-Fi Users: Confirm that the printer is connected to the correct wireless network.

You can usually check the Wi-Fi status from the printer’s control panel or print a network configuration page.

Step 2: Set the Correct Printer as Default

Sometimes your computer might send documents to the wrong printer (or a virtual one like Microsoft Print to PDF). Here’s how to check:

On Windows:

  1. Go to Control Panel > Devices and Printers

  2. Right-click on your Epson printer and choose Set as Default Printer

  3. Ensure there are no other devices with a green checkmark

On Mac:

  1. Go to System Settings > Printers & Scanners

  2. Select your Epson printer and set it as Default

Step 3: Check for Error Messages

Look at the printer’s LCD screen or the Epson software on your computer for any error codes. Common ones include:

  • Paper jam

  • Low or empty ink cartridges

  • Ink system error

  • Offline or paused printer

Resolve any errors shown before attempting to print again.

Step 4: Cancel and Restart Print Jobs

A stuck print queue can cause your printer to stop responding.

 

 

On Windows:

  1. Go to Devices and Printers

  2. Right-click your Epson printer and select See what’s printing

  3. Click Printer > Cancel All Documents

  4. Restart your printer and try again

On Mac:

  1. Go to Printers & Scanners

  2. Select your printer and click Open Print Queue

  3. Cancel all jobs and restart the printer

Step 5: Check Ink Levels and Cartridges

If your Epson printer prints blank pages or partial images, it may be due to low or empty ink cartridges.

  • Use the Epson printer software to check ink levels

  • Replace any cartridges that are empty or nearly empty

  • Be sure cartridges are properly installed and clicked into place

Tip: After replacing cartridges, run a printhead cleaning (see Step 7).

Step 6: Update or Reinstall Printer Drivers

Outdated or corrupted drivers can prevent your Epson printer from communicating with your computer.

To Update Drivers:

  • Visit the official Epson Support website

  • Enter your printer model and download the latest drivers for your operating system

  • Install the driver and restart your computer

To Reinstall:

  1. Remove the printer from your device settings

  2. Reinstall using the latest drivers from Epson's website

  3. Reconnect the printer and test print

Step 7: Clean the Printhead

If your printer has ink but is still printing blank or blurry pages, the nozzles may be clogged.

Using Printer Software:

  1. Open Epson Printer Utility (Windows or Mac)

  2. Choose Head Cleaning or Nozzle Check

  3. Follow the on-screen instructions

Repeat the process up to 2–3 times if necessary, but allow time for the printer to rest between cleanings to avoid overheating.

Step 8: Restart Everything

If all else fails, restart both your computer and printer.

  1. Turn off the printer and unplug it from power for 1–2 minutes

  2. Restart your computer

  3. Plug the printer back in and turn it on

  4. Try printing again

This often clears up lingering memory or communication issues.

 

 

Step 9: Try a Test Print

Print a test page to confirm whether your printer is working:

  • On Windows: Go to Devices and Printers > Right-click your Epson printer > Printer Properties > Print Test Page

  • On Mac: Go to Printers & Scanners > Select printer > Open Print Queue > Printer > Print Test Page

If the test page prints correctly, your issue is likely resolved.

Step 10: Contact Epson Support

If none of the above steps work, your printer may have a hardware issue. Contact Epson support for further assistance:

Epson Customer Service (USA):

💬 Live Chat & Email: www.epson.com/Support

 

Have your model number, serial number, and a description of the issue ready when you call or chat.

Final Thoughts

It’s incredibly frustrating when your Epson printer won’t print — especially when you're on a deadline. Thankfully, most issues can be resolved with a few simple troubleshooting steps. Whether it’s a connectivity problem, a driver issue, or low ink, following this step-by-step guide should get your printer back in working order.

Still stuck? Don’t hesitate to reach out to Epson’s help desk for expert-level support and, if necessary, repair options.